Answers for the practical part.

Free shipping is offered over €60 to most countries such as the Netherlands and Belgium. Orders under €60 have a €20 shipping fee. See the Shipping Policy for destination exclusions and full terms.

Order preparation is listed as 1–2 weeks. DPD is listed at about 2 weeks, expedited service at 1–2 weeks and EMS at 2–4 weeks. Delivery times vary with the order and destination.

A tracking number is emailed after shipment. Use it at 17track.net, or contact [email protected] for help.

Cancellation is free within 24 hours. Shipped orders cannot be canceled. Read the Refund & Return Policy for the full conditions and fees.

Eligible returns may be requested within 14 days of receipt. Exclusions include customized products, accessories and specified large orders; conditions and fees apply. Read the Refund & Return Policy and contact support before sending anything back.

PayPal is available. Review the final order total at checkout and see our Payment Method page for details.

Email [email protected] Monday–Friday, 9 AM–6 PM (GMT+8), or use the Contact Us form.